1380 Karai,33600 Enggor, Kuala Kangsar Perak Darul Ridzwan, Malaysia

6057576101 / + 6057576130

FAQ

All guests will be requested to have their body temperature checked, flash your completed vaccination certificate on MySejahtera. hands disinfection and fill in the Health Declaration Form upon arrival.

Semua pelawat ke d’Village Hotel akan direkod suhu badan, tunjukkan sijil lengkap vaksinasi di MySejatera, tangan perlu disanitasi, juga perlu mengisi borang deklarasi kesihatan.

 

The booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel 

will be treated as a No-Show and no refund will be given. Due to the ongoing COVID-19 pandemic and local restrictions, hotel guest who has made payment are advised to postponed the date. No refund will be given.

Segala tempahan tidak akan dipulangkan kembali, jika gagal tiba semasa penginapan. Dengan pandemik COVID-19 dan sekatan perjalanan, tetamu hotel yang telah membuat pembayaran disarankan untuk menangguhkan tarikh. Tiada bayaran balik akan diberikan.

 

Hotel Rooms is limited to 2 persons per room from the same address. If with children, 3 persons per room is allowed.

Bilik Penginapan kami dihadkan kepada 2 orang sebilik sahaja dari alamat yang sama. Jika bersama kanak-kanak, 3 orang sebilik adalah dibenarkan.

 

 At our Hotel, do practise social distancing and keep at least two metres away from other people.

Penjarakkan sosial 2 meter diamalkan di Hotel kami.

 

Frequent cleaning and sanitation routine will be done at our Hotel. Hand sanitizers are provided for staff and guest.

Pembersihan dan sanitasi yang kerap di Hotel kami serta kemudahan ‘hand sanitizer’ disediakan.


Eating & drinking at Kedae Kopi is allowed by following Hotel procedure

Makan & minum di Kedae Kopi adalah dibenarkan dengan mematuhi prosedur Hotel.

   

Food orders can be made via telephone at 05-7576101. Order time is from 12.00pm-9.30pm.

Pesanan makanan boleh dibuat melalui telefon di 05-7576101. Waktu pesanan adalah dari 12.00pm-9.30pm. 

Check in starts at 2:00pm, and our check out time is 12:00pm. The final time for walk-in guest/booking is at 11pm. 

Room booking can be made through our website. Walk in booking is subject to availability but with 
credit card only. The final time for walk-in guest/booking is at 11pm.
For room booking, the system is cashless. For those who book online, payment can be made via FPX 
and credit card (Mastercard/VISA). For those who are walk in, payment can be made via credit card 
(Mastercard/VISA).
Deposit of Rm100 is required and must be made by cash/credit card at the front desk upon check in. This amount is to cover in the event of room key is not returned to us or if there is any damage/loss of d'village@vb Karai Hotel Property. At the time of check out, the deposit will be returned to the guest (minus (if any) any amount deducted for the above damage and/loss of d'village@vb Karai Hotel property).
All promotional rates displayed are already discounted. Information regarding specific hotel 
promotions are also displayed on the booking form.
The booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel 
will be treated as a No-Show and no refund will be given.
You will receive a confirmation email from us together with the booking ID. Upon check in, please
provide us your booking ID at the entrance gate and front desk.

D’Village Hotel is a smoke-free hotel. Guests are restricted from smoking in all the rooms and public 

areas within the hotel vicinity.

Pets are not allowed in the Hotel.

Of course we welcome non-Muslim guests to stay at our hotel. However, alcoholic beverages and

any non-halal food are prohibited in all the rooms and public areas within the hotel vicinity.

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