FAQ
Check in starts at 2:00pm, and our check out time is 12:00pm.
Room booking can be made through our website. Walk in booking is subject to availability but with
credit card only.
For room booking, the system is cashless. For those who book online, payment can be made via FPX
and credit card (Mastercard/VISA). For those who are walk in, payment can be made via credit card
(Mastercard/VISA).
Deposit of Rm100 is required and must be made by cash at the front desk upon check in. This amount is to cover in the event of room key is not returned to us or if there is any damage/loss of d'village@vb Karai Hotel Property. At the time of check out, the deposit will be returned to the guest (minus (if any) any amount deducted for the above damage and/loss of d'village@vb Karai Hotel property).
All promotional rates displayed are already discounted. Information regarding specific hotel
promotions are also displayed on the booking form.
The booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel
will be treated as a No-Show and no refund will be given.
You will receive a confirmation email from us together with the booking ID. Upon check in, please
provide us your booking ID at the entrance gate and front desk.
D’Village Hotel is a smoke-free hotel. Guests are restricted from smoking in all the rooms and public
areas within the hotel vicinity.
Pets are not allowed in the Hotel.
Of course we welcome non-Muslim guests to stay at our hotel. However, alcoholic beverages and
any non-halal food are prohibited in all the rooms and public areas within the hotel vicinity.